Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website, services, and AI automation solutions provided by OMERA AI Solutions ("OMERA", "we", "us", or "our"). By accessing our website, engaging our services, or signing a project agreement with us, you agree to be bound by these Terms.

1. Introduction

OMERA AI Solutions is an AI Operations Company founded in 2026 and based in Pune, Maharashtra, India. We design, build, and deploy AI-powered digital employees and workflow automation systems for businesses. These Terms apply to all visitors, prospects, and clients who interact with our website or services.

2. Company Information

Legal Name: OMERA AI Solutions
Type: AI Operations Company
Founded: 2026
Location: Pune, Maharashtra, India
Email: contact@omeraai.com
Phone / WhatsApp: +91 97308 29168

3. Services Provided

OMERA provides AI automation services for businesses, including but not limited to:

• AI-powered customer communication on WhatsApp and other channels
• Booking, appointment, and reminder workflows
• Document automation, OCR, and data extraction
• Payment reminder and follow-up automation
• Owner reporting and operations dashboards
• Custom AI digital employees and workflow systems built around client processes

The exact scope of any engagement is defined in a separate written proposal, statement of work, or project agreement signed with the client.

4. Service Limitations

AI systems built by OMERA are tools that support human business operations. They are not substitutes for professional legal, medical, financial, or regulatory advice. Clients are responsible for reviewing automated outputs before using them in any official, legal, financial, or customer-facing context where accuracy is critical.

We do not guarantee uninterrupted service from third-party platforms we integrate with (such as WhatsApp Business API, OpenAI APIs, hosting providers, or messaging gateways). Service availability depends on those upstream providers.

5. Client Responsibilities

By engaging OMERA, the client agrees to:

• Provide accurate business information, contact details, and process documentation required to build the agreed solution
• Provide timely feedback, approvals, and access credentials needed during the project
• Use the delivered systems only for lawful business purposes
• Comply with all applicable platform policies (WhatsApp Business Policy, Meta Business Terms, etc.) when using deployed solutions
• Maintain the security of any login credentials, API keys, or admin access shared by OMERA

6. WhatsApp Business Platform Compliance

Clients are responsible for ensuring their WhatsApp message templates, opt-ins, and customer communications comply with the WhatsApp Business Messaging Policy, applicable laws, and Meta platform requirements.

OMERA connects to and operates the official WhatsApp Cloud API only after the client authorizes the connection through Meta's Embedded Signup flow. OMERA requests only the permissions required to deliver the agreed automation services. The client's business remains the owner of the WhatsApp Business Account at all times and may revoke OMERA's access from Meta Business Settings at any time.

The client is responsible for the content of all outgoing messages, customer opt-in records, and any messaging-related charges billed by Meta directly to the client's WhatsApp Business Account.

7. Payments & Invoicing

Project pricing, payment milestones, and billing schedules are defined in the signed proposal or statement of work for each engagement. Unless otherwise agreed in writing:

• Invoices are payable within 14 days of issue
• Late payments may incur a service charge of 2% per month on the outstanding amount
• OMERA reserves the right to pause delivery, support, or hosted services for accounts with overdue invoices
• All fees are exclusive of applicable taxes unless explicitly stated

8. Intellectual Property

All proprietary frameworks, internal tools, methodologies, code libraries, and pre-built components developed by OMERA remain the intellectual property of OMERA AI Solutions. Custom workflows, prompts, and configurations built specifically for a client during a paid engagement are licensed to the client for their business use upon full payment, unless a different arrangement is specified in writing.

Clients may not resell, sublicense, or redistribute OMERA-built systems to third parties without prior written consent.

9. Confidentiality

OMERA treats all business information, customer data, and operational details shared by clients as confidential. We use this information solely to design, deliver, and support the agreed services. We do not sell or share client data with unrelated third parties. Confidentiality obligations survive the termination of any engagement.

10. Third-Party Platforms

OMERA solutions often integrate with third-party services such as Meta WhatsApp Business API, OpenAI, hosting providers, and messaging gateways. Use of these platforms is also subject to their own terms and policies. OMERA is not responsible for changes, restrictions, downtime, or policy enforcement actions taken by these third parties.

11. Limitation of Liability

To the maximum extent permitted by law, OMERA AI Solutions, its founders, employees, and contractors shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or services. Our total liability for any direct claim arising from a specific engagement shall not exceed the fees actually paid by the client for that engagement during the three months preceding the claim.

12. Acceptable Use

You agree not to use our website or services to:

• Violate any applicable Indian or international law
• Send spam, unsolicited bulk messages, or content that violates WhatsApp or Meta policies
• Build systems that deceive, defraud, or harass end users
• Attempt to reverse-engineer, copy, or compromise OMERA infrastructure or proprietary code
• Process sensitive personal data without proper consent and legal basis

We reserve the right to suspend or terminate services used in violation of these Acceptable Use rules.

13. Termination

Either party may terminate an active engagement by providing written notice as specified in the relevant proposal or statement of work. Fees for work already delivered or in progress at the point of termination remain payable. Hosted or subscription services may be discontinued at the end of the current billing period upon written notice from the client.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or any engagement with OMERA AI Solutions shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

15. Changes to These Terms

OMERA may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices. The "Last Updated" date at the top of this page indicates the most recent revision. Continued use of our website or services after an update constitutes acceptance of the updated Terms.

16. Contact

For any questions about these Terms & Conditions, please contact:

OMERA AI Solutions
Email: contact@omeraai.com
Phone / WhatsApp: +91 97308 29168
Location: Pune, Maharashtra, India

See also our Privacy Policy and Refund Policy.