Privacy Policy

This Privacy Policy explains how OMERA AI Solutions ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you use our website, services, or communicate with us. By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Contact Form Submissions

When you submit a contact or consultation request form on our website, we may collect:

• Full name and business name
• Email address and phone number
• WhatsApp number if provided
• Industry type and service interest
• Information you provide in the message field

WhatsApp Inquiries

When you contact us via WhatsApp, we receive and may store your name (as it appears in WhatsApp), your phone number, and the content of your messages. WhatsApp conversations are subject to WhatsApp's own Privacy Policy in addition to ours.

Website Usage Data

Our website may automatically collect standard technical information, including IP address, browser type, device type, pages visited, and the date and time of your visit. This information is used to improve website performance and understand general usage patterns.

Cookies

Our website may use cookies and similar technologies for essential functionality, analytics, and performance purposes. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Understand your business requirements and provide relevant recommendations
• Communicate with you about our services and your project
• Improve our website, services, and customer experience
• Comply with legal obligations where applicable

We do not use your information for unsolicited marketing campaigns. We will only contact you regarding your enquiry and matters directly related to our services.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., email services, cloud storage), under strict data protection agreements
• When required by law, regulation, or lawful government request
• To protect the rights, safety, or property of OMERA AI Solutions or others

4. WhatsApp Business Platform Data

When a business connects its WhatsApp Business Account through OMERA, we may process WhatsApp message content, phone numbers, templates, webhook events, business profile information, and related metadata only to provide the requested automation services.

We do not sell this data. Access can be revoked by the business through Meta Business Settings at any time. OMERA connects only through Meta's official Embedded Signup and authorized WhatsApp Cloud API permissions. The business remains the owner of its WhatsApp Business Account throughout the engagement.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. If you wish to have your information deleted, please contact us using the details provided below.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised "Last Updated" date. Your continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Company: OMERA AI Solutions
• Email: contact@omeraai.com
• Phone: +91 97308 29168
• Location: Pune, Maharashtra, India