Refund Policy

This Refund Policy outlines the terms under which OMERA AI Solutions processes refunds for consulting services, AI implementation work, and subscription-based service arrangements. Please read this policy carefully before engaging our services.

1. Consulting and Discovery Services

Free consultation and discovery calls are provided at no cost and are therefore not subject to any refund consideration. Paid consulting engagements, where applicable, are governed by the terms agreed upon in the individual service agreement.

2. AI Implementation and Setup Fees

Setup and implementation fees cover the time, expertise, and resources invested in designing and building your AI system. Once work has commenced on an AI implementation project, setup fees are non-refundable.

If a project is cancelled before work has commenced (i.e., before any design, build, or configuration work has begun), a full refund of any upfront setup fee may be issued at our discretion, subject to the specific terms in your service agreement.

3. Custom Development and Build Work

All custom development, workflow design, and AI system configuration work is bespoke and labour-intensive. Fees for completed milestones or deliverables are non-refundable once the milestone has been delivered and approved.

If a project is terminated mid-build by either party, fees will be calculated on a pro-rata basis for work completed at the point of termination, in accordance with the service agreement.

4. Monthly Subscription and Maintenance Services

Monthly subscription fees for ongoing AI system support, maintenance, and management are billed in advance and are generally non-refundable for the active billing period.

Clients may cancel future subscription renewals by providing written notice as specified in their service agreement. Cancellation will take effect at the end of the current paid billing period. No refund will be issued for unused days within a paid billing period.

5. Failed Delivery or Non-Performance

If OMERA AI Solutions is unable to deliver an agreed service due to reasons entirely within our control, and no alternative resolution can be reached, a full or partial refund for the undelivered service may be issued at our discretion. Each case will be reviewed individually based on the scope of the service agreement and circumstances.

6. Client-Side Delays and Non-Cooperation

Refunds will not be provided in cases where project delays, service failures, or incomplete deliverables are caused by the client's failure to provide required information, approvals, access, or cooperation within agreed timeframes.

7. Third-Party Platform and Infrastructure Charges

OMERA AI Solutions is not responsible for and will not issue refunds for charges incurred on third-party platforms (e.g., WhatsApp Business API, cloud infrastructure, or other technology services). Such charges are subject to the refund and cancellation policies of the respective third-party provider.

8. Refund Request Process

To request a refund, please contact us with the following information:

• Your full name and business name
• Reference to the specific service or project
• Reason for the refund request
• Any supporting documentation

Refund requests will be reviewed within 7 business days. We will communicate our decision in writing. Approved refunds will be processed within 14 business days of approval, via the original payment method where possible.

9. Disputes

If you believe a refund has been incorrectly denied, please escalate the matter in writing to contact@omeraai.com. We are committed to resolving disputes fairly and transparently.

10. Contact Us

For refund-related enquiries, please contact:

• Company: OMERA AI Solutions
• Email: contact@omeraai.com
• Phone: +91 97308 29168
• Location: Pune, Maharashtra, India